Reservations Policies

Our activities tend to fill up, so we encourage you to make your reservation early, especially if you plan to come in June, July, August, September, or during a holiday. While walk-ins are welcome, there is no guarantee that space will be available without a reservation.

Payment

Full payment is required to book your reservation. Kitty Hawk Kites does not hold spots without payment. Your card will be charged when you click “Accept” on the confirmation page. We accept Visa, Master Card, American Express, and Discover. If you want to pay by cash or gift card, you must make your reservation at one of our retail stores or activity sites. If you are unsure of where the nearest reservations facility is, please call 1-877-FLY-THIS.
Prices are subject to change, so confirm the rates at time of reservation.

Weather Related Cancellations and Refunds

Weather changes frequently and unexpectedly in coastal areas, and many weather forecasts are inaccurate. Due to these factors, weather related cancellations will likely not occur until very close to time of the scheduled reservation. Should Kitty Hawk Kites cancel your scheduled activity due to unsafe weather conditions, you will be offered the chance to reschedule your activity or Kitty Hawk Kites can either issue you a **wind check** (for Hang Gliding, Paragliding, Kayaking, Kiteboarding, Paddleboarding and Surfing) or provide you with a refund for the portion of the activity you were unable to complete.

For instance, in the case of Demo and Beginner Dune Hang Gliding Lessons the first portion (“Ground School”) of your lesson will not be cancelled and is non-refundable within 48 hours. The ground school is pro-rated at $39 per student.
Note: if you were booked on one of our packages, and part of your activities are cancelled due to weather, and you opt for a refund, you will be charged regular price for the activities you completed.

Customer Related Cancellations & Rescheduling

Should the purchasing customer request a refund, Kitty Hawk Kites will provide a full refund for any request that is made at least 48 hours prior to the scheduled activity. No refunds will be given for customer cancellations made within the 48 hours before the scheduled activity.

Reschedules

Customers may request to reschedule or wind check their scheduled activity to a future time or date at any time up until the day preceding their scheduled activity. Same day rescheduling shall not be permitted

Late Arrivals & No Show Policy

NO REFUNDS or reschedules will be given if you fail to show up for your activity. Please contact Kitty Hawk Kites the day prior to your scheduled activity if you need to reschedule.

Waivers

For activities that require a liability waiver to be completed, each participant of that activity must complete a waiver to participate in that activity. Minor participants (anyone under 18 years old) must have their waiver completed by their parent or legal guardian in order for the minor participant to take part in the scheduled activity. If you have any questions concerning whether the scheduled activity requires a waiver or how to obtain a waiver for a minor not traveling with their parent or legal guardian, please call 1-877-FLY-THIS to speak to a Kitty Hawk Kites reservations associate.

**Wind Checks**

A wind check is a non expiring voucher which allows you to schedule your activity (Hang Gliding, Paragliding, Kayaking, Kiteboarding, Paddleboarding and Surfing) for a future date if you are unable to complete your scheduled activity and cannot reschedule during your stay on the Outer Banks. Wind checks do not have to be used by the person to whom they were issued – so don’t lose them. Kitty Hawk Kites is not responsible for lost or stolen wind checks. If you have a wind check and would like to schedule your activity, simply call reservations, book your date and time, and tell your reservationist you have a wind check.

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