COVID-19 Update

Update on 5/13/2020

From the entire team at Kitty Hawk Kites, Kitty Hawk Surf Co., and Life is Good Shops we can’t wait to welcome all of our customers back. We are taking many steps to protect the safety of all guests. In our retail stores, we are limiting occupancy to facilitate social distancing and providing appropriate spacing at checkout areas. We are also installing protective shields at registers and offering customers the opportunity to receive their receipt electronically. All high-touch areas will be cleaned regularly and often with disinfecting cleaners and we will provide hand sanitizer at numerous locations around each store. At our recreation centers, we are moving much of our check-in, waiver, and orientation processes to a virtual format. We will practice social distancing at each of our recreation centers, and all rental equipment and gear will be cleaned and sanitized after each use.


Update on 5/1/2020

While life has changed quickly and drastically in the past month, we are proud to continue to serve our crew, customers, and community. Currently, our recreation operations remain suspended. Due to some of the state and county restrictions being lifted, some of our retail stores have been able to schedule their reopening. View our list below to see which of our stores are open. If you have any questions, reach out to us using our live chat or by phone at 1-877-FLY-THIS.

Atlantic Beach – Open Saturday, May 2nd
Beaufort – Open Wednesday, May 6th
Corolla Monterey Plaza – Open Monday, May 4th
Destin – Open Monday, May 4th
Duck – Open Saturday, May 9th
Fort Walton Beach – Open Monday, May 4th
Nags Head – Open Saturday, May 9th

If the store nearest you is not yet open, you can still shop with us online. To stop any potential spread of illness related to COVID-19, all sales in-store and online are final and no returns are allowed at this time. We have also seen slight delays in fulfillment and shipping due to the significant increase in order volume. Please allow up to three days for fulfillment to receive your tracking information. Thank you for supporting us and small businesses like us during this time of uncertainty.

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April 3, 2020

The COVID-19 pandemic has had a major impact on families and businesses across the Outer Banks, North Carolina, and the United States. Kitty Hawk Kites’ response to the crisis has been one where we put the safety of our customers and crew first.

We have temporarily suspended all recreation operations and temporarily closed all brick-and-mortar retail locations in North Carolina, Maine, MassachusettsNew Jersey, Virginia, and Florida. Our top priority during this time is the safety, health, and wellbeing of our customers and crew. 

Our company’s purpose, as always, is to teach the world to fly and to inspire moments of pure joy that are worth sharing and repeating. We sincerely hope to be able to do that with you all again very soon. That said, we have always maintained a flexible policy regarding recreation bookings, wind checks, and cancellations. We will work with every customer to reschedule or cancel their adventure booking. We are also providing customers the option to purchase flexible adventure vouchers, so they can continue to plan their next adventure getaway even though they are unsure of when it may happen. 

While our physical retail locations are closed, our online stores are still open for business, and we are adding fresh and fun products to that platform every day. If you’re looking for a game, toy, or puzzle to pass the time, visit our online store to see what’s new. 

This is an incredibly difficult time for the Kitty Hawk Kites family, which includes all our crew, and all our customers. We sincerely hope to see your smiling faces visiting us again soon. Until then, please be safe, stay healthy, and keep aiming for the sky! 

 

Sincerely, 

John Harris 

Founder & CEO 

Kitty Hawk Kites 

 

Some Top FAQs 

Retail – In-Person Shopping 

Which of your stores are currently open? 

Unfortunately, all of the locations where we have stores are under a local, county, or state travel restriction which requires our brick-and-mortar retail locations to remain temporarily closed. We will open our stores as soon as is possible and safe. Until then, you can shop ANY of our merchandise online! 

I live in the Outer Banks. Are you offering any sort of delivery service? 

Yes! We’re still taking care of our locals. If there is a product you would like to buy, you can order it online or by calling our online sales department at 1.877.359.8447 ext. 3. Locals will still receive their 20% discount when buying online! We are providing limited delivery service to locations from Manteo to Duck. Some exclusions apply, and you must have a valid Dare County address to receive the discount. Delivery is not currently available outside of the Outer Banks. 

How can I get in touch with Kitty Hawk Kites? 

You can reach out to us so many ways…some of the easiest ways are by talk or text at 252.251.4314, by email to our online sales or reservations departments, or by chatting with us using the little icon in the bottom right corner of our website. 

 

Retail – Online Shopping 

There is something you offer in your stores, but I don’t see the product online. Can I still buy it? 

Yes! We are adding more and more product to our online store every day, but the product you are looking for may not be listed there (yet). If you know what you would like to buy, reach out to our online sales department at 1.877.359.8447 ext. 3 or orders@kittyhawk.com and we can get you what you need! 

I see that the item I want to buy from your website is out of stock. Am I out of luck? 

Not at all! Just because a product is showing as out of stock, that doesn’t mean we can’t get it to you. We may have one in a store location that we can send you, or we can do a special order from the manufacturerThere are no extra charges for special orders, and we never pass along any extra fees to our customers. 

Is your shipping currently delayed due to COVID-19? 

At this time, our warehouse and fulfillment center is not experiencing delays in processing and shipping ordersHowever, the mail and shipping carriers may be experiencing delays. 

 

RECREATION ADVENTURES 

What Adventures are currently available? 

We have suspended all Adventures until we re-open our facilities base on a variety of factors including the “Stay at Home” mandates issued for the respective counties and states where we operate. 

When will you re-open your Adventures? 

We hope to be back open to offering our adventure activities as soon as possible. Some activities may take a little longer to come back online, but we’re working hard to ensure we are back up and running as quickly as possible. 

Can I still book adventures for this summer? 

Absolutely! We are still taking reservations beginning May 1st – that date could change depending on what unfolds leading up to May 1st. Thank you for supporting us during this uncertain time. 

What happens if my reservation is canceled due to COVID-19 disruption? 

Our cancellation policies remain the same. We believe that they are very fair for you to feel confident in booking with us.  

Cancellations on your part within 48 hours are non-refundable, but we offer full refunds if we have to cancel your Adventure for any reason, including COVID-19 shutdowns 

We understand that you may be uncertain of when you’re coming back, but we’re happy to extend your reservation as on hold to any date in the future. We understand if you need the reimbursement now, but if you are able to play it forward, we would be grateful for your commitment to our future business by helping us sustain our current business.  

If it makes you feel any better, we have been redeeming “Wind Checks” for canceled Hang Gliding Lessons since 1974 … we plan to be here! 

How can I check the status of my reservation? 

Our reservations team is still working every day to provide you with real-time support between roughly 9:00 AM and 5:00 PM. Please feel free to reach out to Luke with specific questions at 252-251-4314 (call/text) or at reservations@kittyhawk.com. 

 

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